“Good to see you for my annual check-up on Monday. A little thing that happened in your lab when the lab tech took my blood prompted me to send this e-mail. The lab tech, after drawing my blood, carefully placed a pad on my arm and folded back the ends of the tape to make it easier for me to remove. We don't remember days, we remember moments. Each time, when I arrive at your office, I'm greeted by Karen's pleasant, first name good morning. Healthcare has become empty and meaningless in so many places, but not your office. You and everyone I encounter at your practice exude a real caring spirit for my well-being. This is priceless. Thanks.”